Return & Refund Policy

At NavaMore (operated by RUILIANG LIU LLC), customer satisfaction is our top priority. We take great pride in the quality and craftsmanship of our coffee makers, toasters, and kitchen appliances.

If you are not entirely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the terms and procedures for returning products purchased on navamore.com.

1. 30-Day Guarantee & Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

The item must be in its original, unused, and unwashed condition.
The product must include all original packaging, instruction manuals, user guides, power cables, and included accessories.
You must provide a valid proof of purchase (order number, order confirmation email, or receipt).

Note: Returns that show clear signs of improper use, intentional damage, or missing components may be subject to a partial refund or rejected.

2. How to Initiate a Return

To start a return process, please follow these simple steps:

Contact Us: Send an email to service@navamore.com within 30 days of receiving your package.
Provide Order Details: Include your Order Number, the item(s) you wish to return, and the reason for the return. If the product arrived damaged or defective, please attach clear photos or a short video demonstrating the issue.
Receive Authorization: Our customer support team will review your request within 24 to 48 business hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return address.
Ship the Item: Package the product securely in its original box and mail it back to us using a trackable shipping service.

Important Notice: Please do not send your purchase back to the manufacturer or the original sender address on the package without contacting us first. Returns shipped without prior authorization cannot be accepted or processed.

3. Damaged, Defective, or Incorrect Items

We take extreme care in inspecting and packaging our kitchen appliances. However, if your order arrives damaged, defective, or if you received the wrong product:

Please inspect your package immediately upon arrival and contact us at service@navamore.com within 7 calendar days of delivery.
Include clear pictures/videos of the damaged or defective appliance along with the shipping box/label.
Once verified, we will arrange a free replacement or a full refund, including any applicable shipping fees. You will not be charged any extra fees for defective or error shipments.

4. Shipping Costs for Returns

Defective, Damaged, or Incorrect Items: NavaMore will cover all return shipping costs. We will provide a prepaid return shipping label or reimburse reasonable return shipping costs.
Voluntary Returns / Change of Mind: If you are returning an item due to personal preference, buyer's remorse, or accidentally selecting the wrong model/color, you (the customer) will be responsible for paying the return shipping fees. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping method or purchasing shipping insurance for return packages, as we cannot guarantee receipt of un-tracked returned items.

5. Refund Process and Timeline

Once we receive and inspect your returned item, we will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected.

Approved Refunds: If approved, your refund will be processed immediately back to your original payment method (e.g., Credit Card, PayPal).
Processing Time: Refunds typically take 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution's processing speeds.

6. Late or Missing Refunds

If you haven’t received a refund within 10 business days of approval:

Check your bank account or credit card statement again.
Contact your credit card company or bank; it may take some time before your refund is officially posted.
If you’ve completed these steps and still have not received your refund, please contact us at service@navamore.com.

7. Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned:

Gift cards or promotional vouchers.
Products purchased through clearance sales or marked as "Final Sale".
Items returned without original packaging or missing core parts not due to our error.
Return requests submitted after the 30-day window has expired.

8. Order Cancellations & Modifications

If you need to cancel or modify an order, please email service@navamore.com as soon as possible after placing it.

Orders can be canceled or modified for a full refund before they enter the fulfillment/shipping process (usually within 12 hours of placing the order).
Once an order has shipped, it cannot be canceled. You will need to wait for the package to arrive and initiate a standard return.