Shipping & Handing

Shipping & Handing

At NavaMore (operated by RUILIANG LIU LLC), we are committed to delivering your favorite kitchen appliances safely and efficiently. We understand how eager you are to unbox your new coffee maker or toaster, which is why we work tirelessly with reliable carrier partners to ensure smooth, timely delivery.

This Shipping & Handling Policy explains our order processing times, shipping rates, estimated delivery windows, and tracking procedures.

1. Order Processing & Handling Time

All orders placed on navamore.com undergo a thorough quality check and protective packaging process before dispatch.

• Standard Processing Time: Orders are typically processed, packed, and dispatched within 1 to 3 business days (Monday – Friday, excluding public holidays).

• Order Cut-Off Time: Orders placed after 5:00 PM (MST) or on weekends/holidays will begin processing on the following business day.

• Peak Season Delays: During high-volume holiday seasons, major sales events, or promotional launches, processing times may extend by an additional 1–2 business days. We appreciate your patience and understanding.

Note: You will receive an automated shipping confirmation email with tracking details as soon as your package leaves our fulfillment center.

2. Shipping Rates & Estimated Delivery Times

We offer fast, trackable shipping across the United States. Shipping options and costs are calculated at checkout based on your delivery address and chosen method.

Delivery Estimates: Delivery times are estimates and commence from the date of dispatch, not the date of order. While we make every effort to deliver within these timeframes, delays caused by weather conditions, carrier volume, or incorrect addresses are beyond our direct control.

3. Order Tracking

We believe in total transparency so you can follow your appliance’s journey to your doorstep.

1. Once your order ships, an email containing a tracking number and direct link to the tracking portal will be sent to your registered email address (service@navamore.com).

2. Please allow 24 to 48 hours for the tracking information to update on the carrier's system (e.g., FedEx, UPS, or USPS).

3. If you do not receive a tracking email within 4 business days of placing your order, please check your spam/junk folder or reach out to our team.

4. Shipping Address & Order Changes

To ensure timely delivery, please double-check your shipping address during checkout.

• Address Corrections: If you realize you entered an incorrect address, please email service@navamore.com immediately with your order number and updated address. We can only update address information before the item enters the shipping pipeline (usually within 12 hours).

• Package Redirection: Once a package has been dispatched, we cannot change the delivery address or cancel the shipment in transit.

5. Unexpected Delays, Lost or Damaged Packages

We take extreme precautions to ensure kitchen appliances are packed securely in reinforced boxes to withstand transit. However, issues can occasionally occur.

• Damaged Packages upon Arrival: If your appliance arrives with visible package damage or broken components, please document it immediately with clear photos or video and contact us at service@navamore.com within 7 days of delivery. We will arrange a replacement or refund at no extra cost to you.

• Lost or Stolen Packages: If your tracking status shows "Delivered" but you have not received your parcel, please:

  1. Check around your residence, porch, garage, or front desk.

  2. Verify with household members or neighbors.

  3. Wait 24 hours (carriers sometimes mark packages as delivered shortly before physical drop-off).

  4. If the package remains missing, contact us so we can initiate a missing package claim with the carrier on your behalf.

6. Undeliverable Packages & Refused Deliveries

• If a package is returned to us due to an incorrect/incomplete address provided by the customer, or if the package is refused/unclaimed, the customer will be responsible for re-shipping costs once the package returns to our warehouse.

• Original shipping charges (if applicable) are non-refundable in the event of an undeliverable or refused package.

7. Contact Us

If you have any questions, concerns, or special shipping requests regarding your NavaMore order, please don’t hesitate to contact our customer care team.